RETURNS

We want to continuously delight you with the value and quality of our collections. Returns will be accepted subject to the following conditions: 

• Item must be returned to PALMIER ILE within 14 calendar days from the date of your delivery.
• Item must be returned in original packaging and conditions including but not limited to unworn, unaltered, unwashed and with tag attached. 
• To initiate a return, please proceed to Start a Return.  
• Once your return request is reviewed and approved, you are required to email us with the subject header: Return Request: Order Number, Return Tracking Number, First Name, Last Name.
• Item must be returned by registered post/trackable courier.
• Any cost associated to returning the item(s) will be borne by you. 
• We recommend ensuring you have a proof of postage certificate. PALMIER ILE takes no responsibility for any lost or damage in transit for returns.
• We reserve the right to deny the return if we discover that the products are not in original condition even though the tag might still be intact.
• Item marked as promotion or sales cannot be returned or refunded.
• We do not accept any exchanges since our collections are pre-ordered and limited. 
• Original shipping charges (if any) are non-refundable.
• We offer refund through store credit in a form of a gift card excluding original shipping cost, return shipping cost, any local customs duties, taxes, and other fiscal charges.
• If a defect or damage is confirmed on the returned item, we will offer a complete refund including the charges you have accrued of delivery and return. The refund will be offered through store credit in a form of a gift card. 
• The gift card details will be sent to your email.

Gift Card 

Maximum Usage	Until Balance is Fully Utilized
Wallet Usage	Yes
Applicable Deduction	Order including Shipping Cost
Payment for Complete Order	Yes
Multiple Usage	Allowed