We want to continuously delight you with the value and quality of our collections. Returns will be accepted subject to the following conditions:
- Item must be returned to PALMIER ILE within 14 calendar days from the date of your delivery.
- Item must be returned in original packaging and conditions including but not limited to unworn, unaltered, unwashed and with tag attached.
- To initiate a return, please proceed to Start a Return.
- Once your return request is reviewed and approved, you are required to email us with the subject header: Return Request: Order Number, Return Tracking Number, First Name, Last Name.
- Item must be returned by registered post/trackable courier.
- Any cost associated to returning the item(s) will be borne by you.
- We recommend ensuring you have a proof of postage certificate. PALMIER ILE takes no responsibility for any lost or damage in transit for returns.
- We reserve the right to deny the return if we discover that the products are not in original condition even though the tag might still be intact.
- Item marked as promotion or sales cannot be returned or refunded.
- We do not accept any exchanges since our collections are pre-ordered and limited.
- Original shipping charges (if any) are non-refundable.
- We offer refund through store credit in a form of a gift card excluding original shipping cost, return shipping cost, any local customs duties, taxes, and other fiscal charges.
- If a defect or damage is confirmed on the returned item, we will offer a complete refund including the charges you have accrued of delivery and return. The refund will be offered through store credit in a form of a gift card.
- The gift card details will be sent to your email.
|Until Balance is Fully Utilized
|Order including Shipping Cost
|Payment for Complete Order